Tracking order
Track Your Order
How to Track Your Order
- After placing your order, you will receive a confirmation email containing your order number and tracking number.
- Once your order is shipped, you will receive a shipping confirmation email with updated tracking information.
- Use the provided tracking number to monitor your package's journey.
Please allow 24-48 hours for the tracking information to update after shipment.
Tracking Your Package
You can track your package using our recommended third-party tracking service:
17Track
A reliable global package tracking platform that supports multiple carriers worldwide.
How to use:
- Visit 17Track.net
- Enter your tracking number in the search field
- Click "Track" to view your package status
Frequently Asked Questions
Why isn't my tracking number working?
Tracking numbers may take 24-48 hours to activate in the carrier's system after shipment. If it's been longer than this and your tracking still isn't working, please contact our customer service.
My package shows as delivered but I haven't received it. What should I do?
First, check with neighbors or your building management. If still missing, contact the local delivery office of the carrier with your tracking number for assistance.
How long does shipping usually take?
Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days domestically and 7-14 business days internationally.
For any questions about your order that aren't answered here, please visit our Contact Us page.