Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-5 business days within the US and 7-14 business days for international orders. Processing time is 1-2 business days before shipment.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by destination and may be subject to customs delays.
How can I track my order?
You will receive a tracking number via email once your order ships. Click the tracking link or visit the carrier's website for updates.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached. Final sale items cannot be returned.
How do I initiate a return?
Email our customer service with your order number and reason for return. We'll provide return instructions within 1 business day.
Do you offer exchanges?
Yes, we offer size exchanges for most items if inventory is available. Contact us before returning your item to check availability.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements. For personalized recommendations, check our Fit Guide or contact customer service.
What materials are your pajamas made from?
Our pajamas use premium cotton blends and breathable fabrics. Material composition is listed on each product page.
Are your clothes machine washable?
Yes, all our garments include care instructions. We recommend gentle cycles with similar colors and air drying for best results.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use SSL encryption and never store your full payment details. All transactions are processed through PCI-compliant payment gateways.
Customer Service
How can I contact customer service?
For any questions not answered here, please email us at [email protected]. We typically respond within 24 hours.
Do you offer gift wrapping?
Currently we don't offer gift wrapping, but all orders are packaged in our signature gift-ready boxes with tissue paper.